Cancellation Policy

We hope these policies and procedures will ensure optimal class sizes to allow space for a stellar workout and for all students to continue on their Muay Thai journey. It will also help to inform our class schedules and any need for additional classes in the future.  All students must have an active credit card on their profile.

Class Cancellation Policy

Class reservations may be canceled up to 8 hours before the class start time. Students who late cancel (cancel within 8 hours prior to the class start time), do not show up or are late for class (arrive 8 minutes after the class start time) will incur a cancellation penalty.

Late Cancellation Penalties

  • If a student registers with a CLASS PASS (class pass of 1/5/10/20/40), and late cancels or doesn’t show up, the class will be deducted/used from their pass.

  • If a student registers with an UNLIMITED PASS, and late cancels or doesn’t show up, a $9 late cancel fee will be charged to the card saved on their profile.

Waitlist Procedure

  • Once a class registration reaches capacity, students may add themselves to a waitlist.  

  • The waitlist is active until 8 hours prior to the class start time.  

  • Students on the waitlist will automatically be added to a class if spots open up in numerical order.

  • Students on the waitlist should check their position on the waitlist often and be prepared to attend class if they are automatically registered. 

  • If a student is added to class from the waitlist they are considered registered and responsible to cancel if they cannot attend class per the cancellation policy (see above).  

  • The waitlist closes 8 hours from class start time and students will not be automatically added to class at this time. If a spot becomes available, registration is open for any student. Check the app within the 8 hour lock window to see if a reservation has become available prior to class start time.  

Tips To Avoid A Late Cancellation Penalties

  • Download the Mind Body app and make it a habit to check your schedule daily.

  • We understand that things come up  – please cancel class to allow other students to participate.